Operating a centralised infrastructure
This is the classic structure - your team works in one common location.
To serve your customers, you procure an ACD, consider several tools for quality assurance, shift planning and training in order to combine them as effectively as possible with the IT and telephone system already in place.
The Cloud Contact Center counteracts any such experiences via technology and with business in mind. This solution is not limited to ACD functions alone but treats customer service control as an entity to deliver all the required tools from a single source, at the right time – i.e. it is Software as a Service.
To operate a centralised infrastructure either the Standard or the Professional licence type may be right for you. You can find the licence type which best suits your requirements using the licence type overview.