Services Standard Professional Enterprise
Telephony (inbound/outbound/blending), incl. VoIP
Quality-based routing
Time tracking/ types of presence
Real-time statistics
Data exports
Automated reporting
Team communications
Internal information management
Management of rights and roles
Recording
Silent monitoring
Human resource planning  
E-Learning  
Assessment  
Video coaching  
Integration WebCTI  
Customer feedback  
Secure environment (BYOD)    
Biometric access control    
Automated system alerts    
Peak alerts