Whether it concerns a classic call center, customer dialogue in the home office or a hybrid - thanks to the Cloud Contact Center you will be able to find the right solution for any scenario. Design your teams completely according to your unique requirements and leave location-related barriers behind.
Qualified workers can be recruited across the globe and used as though they were right there in your office. Thanks to the decentralised connection constant availability during set working hours is no longer required. Instead, agents can be used flexibly whenever they are actually needed.
How is your service team structured?
Choose the scenario matching your usage requirements:
Your entire team works in one common location.
Your team works from the home office, regardless of location.
You organise your team in both centralised and decentralised structures.