Cloud Contact Center

The Cloud Contact Center allows decentralised workers to connect to the system as though they were actually located in your office. The Cloud Contact Center relocates a conventional work environment to the internet. Being cloud-based the complexity is reduced, so all you need is an internet connection. The possibilities to use it range from an alternative to a classic call center ACD, to utilising it in a fully virtual environment, to a hybrid model uniting both worlds.

Best possible balance in utilisation of human resources
Peak level management with TMC

The Cloud Contact Center provides customer service providers and call center managers with a unique solution to successfully manage capacity fluctuations by connecting to decentralised remote agents via the internet. The modular system facilitates efficient control of human resource capacities as needed, for reliable availability and for a permanently high service quality. Especially during peak times you can optimise your human resource utilisation according to incoming volumes.