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ENGAGE WITH CUSTOMERS LIVE

ENGAGE WITH CUSTOMERS LIVE

INSTANT & PERSONAL CONVERSATIONS FOR SERVICE AND SALES. MEASURE SUCCESS.

INSTANT & PERSONAL CONVERSATIONS FOR SERVICE AND SALES. MEASURE SUCCESS.

Free

Free customer service via web
Voice, video and messaging with customers

€0/forever

Create up to 10 customizable widgets and direct links and add them to your websites, apps, and emails.

5 users

5,000 voice and 600 video minutes via web free of charge per month. Calls are terminated after 30 minutes of talk time.

When the time limit is reached, no more calls (voice or video) can be started that day.

Access to call history for the last 31 days

Branding through customization of logos, texts and color themes

Manage call distribution, queues, business hours, holidays and much more

Facilitate collaboration between your teams

Paid

Premium customer service via web and phone
All the channels and features

€15/user

Per month, annual billing cycle
€24/user, monthly billing cycle
With fair billing
1

All features of FREE, plus

Unlimited number of users, calls, widgets, etc.

Order phone numbers to make and receive phone calls

200 voice minutes per user per month included. Prices for voice calls start at 0.8 cents and for video at 1.8 cents per minute per participant with per-second billing. Call volume discounts available.2

Access to a call history of 1 year

Flexibility and seasonal peaks - Specify how many licenses are included in the annual subscription. Additional licenses are billed monthly at the monthly subscription price.

No Sabienzia branding on widgets

Enterprise

From 100 users
 

Let's talk

Special conditions
for special requirements
 

Premium support

Service Level Agreement (SLA)

Start with the free plan today START FOR FREE

FREE PAID
CHANNELS
Supported channels Web Web and phone
Incoming calls
Outgoing calls
Voice calls 5,000 minutes/month Unlimited
Video calls and bidirectional screen sharing 600 minutes/month Unlimited
Customer chat during the call
SMS 9 cents/SMS
INTELLIGENT ROUTING
Automatic call distribution (ACD)
Personal lines
Business hours and holidays
Skill-based call distribution
Customizable prioritization rules
Customizable waiting queues
Callbacks from waiting queue & automatic callbacks
SMS notifications from queue
Interactive voice response (IVR menu)
Customizable outbound caller ID/Call masking
INTEGRATION
Sabienzia API
Zendesk
Freshdesk
Salesforce
Open parameterized URLs on calls
CALL CONTROLS
Hold
Transfer (blind + attended)
Conferencing from call
Call recording (automatic and manual)
Block junk callers
REPORTING AND MONITORING
Live monitoring and reporting
Historical reporting
Personal historical reporting
QUALITY
Live coaching/assistance (audio)
Silent monitoring and whispering
Call recording
Recording assignment to user
PRODUCTIVITY
Mobility: Manage and monitor on the go
Call scripts
Live wallboards for agents
Desktop notifications with call controls
Presence/time and attendance
COLLABORATION
Team chat
In-app messages with attachments
In-app popups
SMS notifications
OTHERS
Call history 1 month 1 year 3
Audit logs
Optional: Calls over PCI-certified infrastructure via Sabienzia Private Network (VPN)
Optional: BYO infrastructure/Give employees access to your private infrastructure via Sabienzia VPN

1 When creating new users in the current billing period, additional license fees are charged only for the remaining time. Extensions of the licenses of the annual subscription are possible at any time and without subscription renewal. Additional licenses not covered by the annual subscription will be billed monthly at the price of the monthly subscription. Calls are billed by the second per participant.

2 Charges for outgoing calls are billed separately depending on the destination.

3 Longer period optionally available as add-on