ENGAGE WITH CUSTOMERS LIVE
ENGAGE WITH CUSTOMERS LIVE
INSTANT & PERSONAL CONVERSATIONS FOR SALES AND SERVICES. MEASURE SUCCESS.
INSTANT & PERSONAL CONVERSATIONS FOR SALES AND SERVICES. MEASURE SUCCESS.
Free
Web audio and video calls with customers
For individuals and growing teams
€0/forever
Create contact websites for your customers to interact through video, audio, chat, and screen sharing
Up to 25 users
50,000 minutes of free audio and 600 minutes of free video calls via web per month. Calls are terminated after 30 minutes of talk time.
When the time limit is reached, no more calls (audio or video) can be started that day.
Access to call history of the last month
Branding through customization of logos, texts and color themes
Management of call distribution, queues, business hours, holidays and many more
Collaboration features
Paid
Web and phone calls
For advanced organizations
€15/user
Per month, annual billing cycle
€24/user, monthly billing cycle
With fair billing1
All features of FREE
Unlimited users, audio and video calls
Incoming and outgoing phone calls
Pricing for audio calls starts at 0.75 cents and for video at 1.95 cents per spoken and started participant minute.2
Call volume discounts available
Access to a call history of 1 year
Flexibility and seasonal peaks - Determine how many licenses are included in the annual subscription. Additional licenses are billed monthly at the price of the monthly subscription.
No Sabienzia Ads on contact web pages
Enterprise
For large organizations
Let's talk
Special conditions
for special requirements
Premium support
Service Level Agreement (SLA)
Start with the free plan today
| FREE | PAID | |
|---|---|---|
| CHANNELS | ||
| Supported channels | Web | Web and phone |
| Incoming calls | ||
| Outgoing calls | ||
| Audio calls | 50,000 minutes/month | Unlimited |
| Video calls and bidirectional screen sharing | 600 minutes/month | Unlimited |
| Customer chat during the call | ||
| INTELLIGENT ROUTING | ||
| Automatic call distribution (ACD) | ||
| Personal lines | ||
| Business hours and holidays | ||
| Skill-based call distribution | ||
| Customizable prioritization rules | ||
| Customizable waiting queues | ||
| Callbacks from waiting queue | ||
| SMS notifications from queue | ||
| Interactive voice response (IVR menu) | ||
| Customizable outbound caller ID/Call masking | ||
| INTEGRATION | ||
| Sabienzia API | ||
| Zendesk | ||
| Freshdesk | ||
| Salesforce | ||
| CALL CONTROLS | ||
| Hold | ||
| Transfer (blind + attended) | ||
| Conferencing from call | ||
| Call recording (automatic and manual) | ||
| Block junk callers | ||
| REPORTING AND MONITORING | ||
| Live monitoring and reporting | ||
| Historical reporting | ||
| Personal historical reporting | ||
| QUALITY | ||
| Live coaching/assistance (audio) | ||
| Silent monitoring and whispering | ||
| Call recording | ||
| Recording assignment to user | ||
| PRODUCTIVITY | ||
| Mobility: Manage and monitor on the go | ||
| User live-wallboards | ||
| Desktop notifications with call controls | ||
| Presence/time and attendance | ||
| COLLABORATION | ||
| In-app notifications with attachments | ||
| In-app popups | ||
| SMS notifications | ||
| OTHERS | ||
| Call history | 1 month | 1 year 3 |
| Audit logs | ||
| Optional: Calls over PCI-certified infrastructure via Sabienzia Private Network (VPN) | ||
| Optional: BYO infrastructure/Give employees access to your private infrastructure via Sabienzia VPN |
1 When new users are added during the current billing period, the license fees are only billed pro rata and on a daily basis for the remaining period. If there are still unused licenses available in the annual subscription, the new licenses are automatically included. If the annual subscription is to be extended, only the remaining period up to the renewal of the subscription will be billed, but the term of the subscription will not be extended automatically and no additional subscription will be necessary. If, on the other hand, the annual subscription is not to be extended, the additional licenses are automatically included in the monthly subscription. Here, too, only the remaining period until the renewal is billed. Calls are only billed based on talktime, per minute and per participant. Waiting time etc. will not be billed.
2 Fees for outgoing calls are charged seperately depending on the destination.
3 Longer period is available as an optional add-on
