Pricing

ENGAGE WITH CUSTOMERS LIVE

ENGAGE WITH CUSTOMERS LIVE

INSTANT & PERSONAL CONVERSATIONS FOR SALES AND SERVICES. MEASURE SUCCESS.

INSTANT & PERSONAL CONVERSATIONS FOR SALES AND SERVICES. MEASURE SUCCESS.

Free

Web audio and video calls with customers
For individuals and growing teams

€0/user

Create contact websites for your customers to interact through video, audio, chat, and screen sharing

Up to 25 users

50,000 minutes of free audio and 600 minutes of free video calls via web per month. Calls are terminated after 30 minutes of talk time.

Once you have reached the time limit, no more audio or video calls can be started. You can remove the restrictions by updating your account.

Access to call history of the last month

Branding through customization of texts and color themes

Management of call distribution, queues, business hours, holidays and many more

Collaboration features

Professional

Web and phone calls
For advanced organizations

€15/user

Per month, annual billing cycle
€24/user, monthly billing cycle
With fair billing
1

All features of FREE

Unlimited users, audio and video calls

Incoming and outgoing phone calls

Pricing for audio calls starts at 0.75 cents and for video at 1.95 cents per spoken and started participant minute.2

Call volume discounts available

Access to a call history of 1 year

Flexibility and seasonal peaks - Determine how many licenses are included in the annual subscription and pay the price of the monthly subscription for additional users if you need flexibility.

No Sabienzia Ads on contact web pages

Enterprise

For large organizations
 

Let's talk

Special conditions
for special requirements
 

Premium support

Service Level Agreement (SLA)

Start with the free plan today START FOR FREE

FREE PROFESSIONAL
CHANNELS
Supported channels Web Web and phone
Incoming calls
Outgoing calls
Audio calls 50,000 minutes/month Unlimited
Video calls and bidirectional screen sharing 600 minutes/month Unlimited
Customer chat during the call
INTELLIGENT ROUTING
Automatic call distribution (ACD)
Personal lines
Business hours and holidays
Skill-based call distribution
Customizable prioritization rules
Customizable waiting queues
Callbacks from waiting queue
SMS notifications from queue
Interactive voice response (IVR menu)
Customizable outbound caller ID/Call masking
INTEGRATION
Sabienzia API
Zendesk
Freshdesk
Salesforce
CALL CONTROLS
Hold
Transfer (blind + attended)
Conferencing from call
Call recording (automatic and manual)
Block junk callers
REPORTING AND MONITORING
Live monitoring and reporting
Historical reporting
Personal historical reporting
QUALITY
Live coaching/assistance (audio)
Silent monitoring and whispering
Call recording
Recording assignment to user
PRODUCTIVITY
Mobility: Manage and monitor on the go
User live-wallboards
Desktop notifications with call controls
Presence/time and attendance
COLLABORATION
In-app notifications with attachments
In-app popups
SMS notifications
OTHERS
Call history 1 month 1 year 3
Audit logs
Optional: Calls over PCI-certified infrastructure via Sabienzia Private Network (VPN)
Optional: BYO infrastructure/Give employees access to your private infrastructure via Sabienzia VPN

1 When new users are added during the current billing period, the license fees are only billed pro rata and on a daily basis for the remaining period. If there are still unused licenses available in the annual subscription, the new licenses are automatically included. If the annual subscription is to be extended, only the remaining period up to the renewal of the subscription will be billed, but the term of the subscription will not be extended automatically and no additional subscription will be necessary. If, on the other hand, the annual subscription is not to be extended, the additional licenses are automatically included in the monthly subscription. Here, too, only the remaining period until the renewal is billed. Calls are only billed based on talktime, per minute and per participant. Waiting time etc. will not be billed.

2 Fees for outgoing calls are charged seperately depending on the destination.

3 Longer period is available as an optional add-on